FAQ

📦 WHEN WILL MY ORDER SHIP?

Orders ship within 2 business days. You’ll get a tracking email once it’s out.

🚚 HOW LONG DOES SHIPPING TAKE?

  • Standard: 3–5 business days

  • Priority: 2–3 business days

📬 CAN I CHANGE MY SHIPPING ADDRESS?

Email INFO@LVM-LA.SHOP immediately. If your order’s already processed, we can’t guarantee changes.

❌ WHAT IF MY PACKAGE IS LOST OR DAMAGED?

LVM is not responsible. File a claim with the shipping carrier. We’ll help if we can.

🔁 CAN I RETURN MY ORDER?

Yes, for store credit only within 7 days of delivery. Items must be unused with tags.
No returns on final sale or custom items.

📦 WHO PAYS FOR RETURN SHIPPING?

You do. We recommend using a tracked shipping method.

♻️ CAN I EXCHANGE AN ITEM?

Only if it’s defective or damaged. Email us to set it up: INFO@LVM-LA.SHOP

📮 WHERE DO I SEND RETURNS?

6346 BEACH BLVD.
BUENA PARK, CA 90621 #367